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Guarantee and Return Policy

Custom made system
Custom made system are not refundable. Every new custom made hair system is guaranteed to made to your specification. 

Pre-made hair system
If not satisfied, return pre-made system within 14 days* of purchase for exchange or refund. The system must be returned in their original condition, which means the hair can not be washed, cut, permed or worn in any way.
Customer will be responsible for the return shipping cost and any associated taxes and fees if applicable. A $35 restocking fee apply on each returned system.

*14 days counts from the date order was delivered to the date returned order was received by us.

No exchange or refund will be offered to customers who authorize us to cut the unit to their size, sales is considered to be final. 

All custom made or pre-made systems must be sent back before we can precede exchange or refund.
Shipping expense is customer’s responsibility

Repaired system does not coverd by any kind of guarantee.